|
Reports to:
Applications Manager
Purpose and scope of the role (to include management and budgetary responsibility):
To maximise the business value from our investment in specific business applications areas across the entire application lifecycle.
Main duties and responsibilities:
• For specific business applications:
• Identify, measure, monitor and report on business value
• Monitor, analyse and promote utilisation
• Share best practice and organise/deliver user training as required
• Develop and maintain expert knowledge of the use of the application along with associated documentation
• Engage with user community and develop strong relationships
• Establish roadmap and manage vendors
• Chair the application user forum and improve communications
• Facilitate new requests and helping prioritise requirements
• Lead process improvements and application enhancements
• Design and manage user acceptance tests
• Assess impacts of business change
Key Performance Indicators:
• Feedback from users, suppliers and colleagues
• User competency with selected business applications and understanding of business processes
• Measured application utilisation and business value
• Business process efficiency and efficacy
Key skills and competencies:
• Excellent abstract thinking, visualisation and business analysis skills
• Excellent oral, presentation and written communications skills
• Excellent interpersonal and influencing skills
• Excellent planning and organising skills
• Strong knowledge of standard business processes and change management skills
• Strong MS Office 2003 skills
• Strong training skills and ability to conduct training needs analysis and train users accordingly
• Good knowledge of relational database management systems
• Good problem solving skills (comfortable with complex analysis)
• Good knowledge of formal project management methods
• Good ability to operate independently and on own initiative
• Good knowledge of application design, development, testing, databases and architecture
Qualifications and experience (required/desired):
• Appropriate experience in a similar role (or in business analysis)
• Appropriate experience of creating application documentation, user guides, e-learning content and training users
• Appropriate experience of multi-user business applications
• Appropriate experience of business process analysis, mapping and re-engineering
• Evidence of the skills and experience listed above
To apply for this position please send your CV and covering letter to: Human.Resources@carbontrust.co.uk
|