Web Manager, 6 month fixed term 

Purpose and scope of the role

• Manage the planning and implementation of the Carbon Trust’s web strategy, with a focus on integration of the Carbon trust’s websites into a consistent best practice web presence, including international and branded businesses.
• Manage/oversee web projects implementation
• Manage day-to-day relationship with web contractors and agencies 
• Responsible for providing excellent customer experience to websites’ users (in terms of ease of access & navigation and quality of content)

Main duties and responsibilities

• Overview and management of online activity, including subsidiary and international websites
• Define integrated online strategy in line with business strategy
• Help business areas define and prioritise online business requirements
• Manage implementation of web projects to meet needs as appropriate.
• Co-ordinate technical development and implementation through central process in conjunction with IT
• Manage web team members as appropriate
• Manage co-ordination of web content implementation
• Support marketing managers in development of digital strategy and social media
• Support CRM Manager in development of customer relationship interface
• Identify digital opportunities: web, mobile and digital channels 
• Online advisory role to Carbon Trust group (Carbon Label, CT Standard, enterprises)
• Manage web delivery partner, digital and web agencies relationship and deliverables
• Develop working processes with web contractors – (eg change requests, problem resolution, project management, reporting etc.)
• Ensure that all processes, code and procedures related to web are documented and audited
• Work in conjunction with IT to ensure web hardware and software solutions offer suitable support to business needs.
• Analyse web usage data and recommend web enhancements accordingly
• Provide periodic reports to senior CT management, directors, CT board and government
• Act as the focal point for all matters pertaining to web
• Management of Web editor and Web project manager

Key skills

• Stakeholder Management
• Supplier Management
• Project and Time Management
• Teamworking
• Creative and design ability / AND or technical experience
• Good understanding of current web technologies and their capabilities
• Specialist knowledge of Information Architecture and Navigation
• Good understanding of Usability and Accessibility

Qualifications and experience

• Significant Web management experience, preferably in a b2b environment as owner of the websites
• Experience of managing significant web development projects
• Educated to degree level minimum
• Experience of managing contractors required
• Experience of working with senior managers and stakeholders
• Experience of hands-on technical web development and design
• Experience and understanding of Content Management Systems
• Knowledge of rich media and new technologies – an advantage

To apply for this position please send your CV and covering letter to: Human.Resources@carbontrust.co.uk